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Support

Get help with a Boopy theme or app

Tell us what’s happening and we’ll reply within two business days. Screenshots help us find the problem faster.

Looking for setup steps first? Read the Tumble documentation.

Contact support

For example https://your-store.myshopify.com

Which page, what you expected, and what happened instead.

Up to 3 files, 5 MB each: JPG, PNG, GIF, WebP or PDF.

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Our support policy

Every Boopy theme comes with support from the people who made it.

What we help with

  • Questions about theme settings, sections and features.
  • Bugs in the theme, such as a broken layout or a feature that doesn't work as described here.
  • Problems installing or updating the theme.

What isn't included

  • Custom code changes or design work.
  • Problems caused by edits to the theme code or by third-party apps. We'll still tell you if we can see the cause.
  • Your Shopify account, billing, payments or domains. Shopify Support handles those.

How fast we reply

We reply within two business days, Monday to Friday (UK time), not counting UK public holidays.

Before you edit theme code

Always duplicate your theme first (Online Store, Themes, then Duplicate in the theme's menu). We can't support code that has been changed. For custom work, consider hiring a Shopify Partner.